tag:blogger.com,1999:blog-5135721028563593899.post5597318194738936843..comments2023-02-20T06:24:07.706-08:00Comments on Airport Operation: Accuracy of delay codesJürgen Wederhttp://www.blogger.com/profile/13019963379253826730noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5135721028563593899.post-75813061352801629092010-06-04T15:40:57.921-07:002010-06-04T15:40:57.921-07:00Hi Pablo,
Glad you like the blog. Good question a...Hi Pablo,<br /><br />Glad you like the blog. Good question about A-CDM.<br /><br />Firstly, usually A-CDM is meant to be airside focused which is clear, because it is driven by Eurocontrol. I believe it should cover the entire airport operation.<br /><br />Secondly, in my personal opinion, A-CDM (even if it is both airside and landside) is a method/tool/concept which supports achieving operational excellence.<br /><br />Thirdly, from what I read about the A-CDM performance management (see e.g. KPI in http://www.eurocontrol.int/airports/gallery/content/public/pdf/CDM%20Attachment.pdf) it lacks important elements like responsibility accounting. The percentage punctuality does not really indicate on who should do what to improve. I have been working in the performance management area for more than 10 years now. Staff at all levels find KPIs great where they can hide behind ;-)<br /><br />In a nutshell, I am coming from "How can we provide great passenger experience while at the same time work efficiently and improve the bottom line for all airport partners?" Collaboration (and CDM) is great but is it really enough?<br /><br />Best,<br />JürgenJürgen Wederhttps://www.blogger.com/profile/13019963379253826730noreply@blogger.comtag:blogger.com,1999:blog-5135721028563593899.post-20902958202282944902010-06-04T13:20:01.881-07:002010-06-04T13:20:01.881-07:00Hi Jürgen: Congratulations for your blog and thank...Hi Jürgen: Congratulations for your blog and thanks for share your knowledge with us!<br /><br />Punctuality goals,systems integration, standardization. Sounds like Airport-Collaborative Decision Making. <br /><br />A-CDM is a consecuence or is prior to? <br /><br />Best regards. PABLOPablo R.https://www.blogger.com/profile/16265926567895672358noreply@blogger.com