Tuesday, March 26, 2013

One year after go-live of their Airport Management Center, Moscow Sheremetyevo is the best ACI ASQ airport in Europe. Coincidence?

Lasting success is not a result of coincidence. It's the result of focused hard work.

When Moscow's Sheremetyevo International Airport established their Airport Management Center by the end of 2011 they endeavoured to achieve these goals:
  • To consolidate the coordination, monitoring and control of the different airport-wide spread operations control centres
  • To effectively manage the airport across organisations
  • To significantly shorten reaction times on irregularities
  • To improve the capacity and act with standard operating procedures at hand to provide excellent customer service from end-to-end
We are very glad to have been part of the project with our technology and business expertise.

One year after their go-live, ACI names Sheremetyevo the best European airport in service quality. The Airport Service Quality (ASQ) is one of the most prestigious research programs on Airport Service Quality involving 250 airports in 50 countries.

Is this coincidence? Maybe they collaborate better than before, internally and externally. Maybe they act more like a business and more performance oriented. Maybe there are less friction-losses between processes and organisations.

In the end, what counts, are the results. And this award is outstanding because it comes from the end-customer, the passenger.