How can CDM help to get off the list of the 10 of the world's most hated airports?

Some of the international airports' reputation has been shaken with a world-leading news website ranking them as the most hated airports in the world. CNNGO.com published a report this week titled “10 of the world’s most hated airports”.

According to the journalist the most hated airports in the world are not the worst airports in the world. However, "the worst part may be this airport’s aura of indifference to it all."

Shouldn't Airport CDM also deal with passenger experience? Or, do we just hope that by exchanging information between stakeholders the performance and they way we deal with disruptions will improve automatically?

CDM lesson from the movie 'Men in Black 2'

We all agree on the expected benefits from Collaborative Decision Making (CDM), but not necessarily about what it really means and how to implement it. What I like about it is that people start thinking out of (their) box. CDM illustrates the benefits from avoiding silo thinking and silo decision making. The silos that still exist at many airports.

Rembember the movie 'Men in Black 2'? There is a race of minuscule extraterrestrials inside a storage locker at Grand Central Station, the locker encasing their whole world. At the end of the film, there is even a much larger locker in an enormous alien version of Grand Central Terminal which seems to contain the human world. What about the lockers at the airport?

Airlines, tell us your punctuality

The Association of European Airlines (AEA) used to publish the on-time performance (punctuality) of their associated airlines. It seems that their airline members would not allow this anymore. Certainly you can use Flightstats, however, the information may prove inaccurate and incomplete. Wolfram search has a nice feature to learn more about airlines (US only) delays. Just enter the search term 'causes of delay of delta airline' and you will find a nice summary of Delta's performance as an example.

In a bold new move, South African domestic carriers have agreed with Airports Company South Africa (ACSA) to publish their punctuality on the ACSA web site. Passengers can take this into consideration upon choosing their carrier and the Airport makes a clear statement about the strategic value of on-time performance.

I'd rather have this continuous level of transparency than campaigns of carriers or airports which coincidentially happened to be the most punctual recently - irrespective of their size, number of cancellations, and number of passengers affected.