Tuesday, September 11, 2012

The role of an Airport Management Center for efficient operations

It is certainly a challenge to improve or at least maintain on-time performance and service quality with a continuously growing number of passengers. Airports are establishing structures, processes and technologies to address the challenges of today and the future. Eurocontrol's initiative of Airport Collaborative Decision Making (A-CDM) aims at improving the airside process with a focus on the aircraft turnaround. What about the rest? What about structures, processes and technologies to address this area of business together with the airport partners?

Coordination on ground is a quite complex matter. There are multiple players with their own coordination centers providing disparate services. You will find many shared processes and responsibilities though. Service levels are not aligned and processes have many interdependencies. Even though there are infrastructure limitations, airport and ATC slots, winter operation or specific passenger behavior, you will find rarely a 'superordinated' coordination.

An Airport Management Center (AMC) can address this challenge. The airport operator manages the operation together with their partners. Supported by the top managers of all partners the common goal is operational excellence. The key services are coordinated in one room, moderated by the airport, based on a free flow of information. This will not only require a room but also efficient IT systems.

However, are you ready for this change of culture? The airport's top management must be convinced that this change is necessary in order to achieve its goal. Unfortunately, most of the time such a re-thinking is triggered only after a bigger or smaller crisis. The starting point is a paradigm shift from administrating to orchestrating the operation. There the airport operator takes a leading role in managing the airport operation. The next challenge will be internal shifts of power and responsibilities. This is usually where such projects fail because it may include organizational changes.

After having overcome the mostly internal hurdles, the airport will have to take the initiative and convince their partners to join the center, build the room, implement new IT systems, and to provide know-how transfer and training.

What are the main functions of an AMC? It is an information center which collects and disseminates information. It facilitates communication because peers are sitting in the same room and can talk freely and efficiently. Decisions are made in a collaborative and coordinated manner. Of course, it also creates goodwill amongst the airport partners and a community feeling. Eventually, efficient teamwork, control over operational activities and a leading role by the airport will be achieved.

1 comment:

  1. I have a dream to get my career in airport management course. Thanks admin for sharing this articles I hope after did myAirport Management Course in Chennai can make my dreams become true.