Thursday, July 22, 2010

The need to improve punctuality

UK budget airline easyJet was given just 90 days to ensure more flights run on time - or it will be forced to change its name. Background being that the carrier only performed at around 50% punctuality at Gatwick airport.

At the same time and airport (Gatwick) British Airways was the most punctual major carrier in June 2010, with 87 per cent of short haul and domestic flights departing on time and 86 per cent of international flights on time.

Can you really compare this? What can easyJet do to improve?

In previous posts I was highlighting some flaws of punctuality (on-time performance in percent) as a metric.
  • Cancellations improve punctuality
  • Indicator ignores size of aircraft and number of passengers affected
  • No assessment about the financial loss possible
  • Responsibilities not allocated
  • Difficult to determine improvement measures
It would be interesting to analyse the actual delay cost of both carriers, allocate responsibilities and then discuss differences and actions to improve. Certainly involving discussions around delay code assignment, reactionary delays and ownership.

It is great that punctuality is on top of the agenda. I am afraid, however, that the problem will be pushed around again because it is a bit more complicated than just punctuality in percent.

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